How do I track my order?
All tracking numbers can be found in the shipping notification emails we send out.
A shipment confirmation is sent to the email address you have registered in the website upon placing your order.
Can I make changes to my existing order?
Buyers are allowed to make changes to order placed within 24 hours of making their purchases and before the orders are fulfilled. Additional changes will be included by the buyers of any changes made to the orders after 24 hours of making their purchases.
How can I change the delivery address for my existing order?
We are trying to ship the items the soonest, so for any changes like
- change of address or personal information,
- change of specifications like product size or color.
Products, delivery addresses and recipients names can only be changed if the orders have not been shipped out yet. Feel free to send us a message at email@example.com.
How can I cancel my order?
Buyers are not allowed to cancel their purchases after the orders are placed and will not be entertained. Unless specific reason.
(We do not accept reasons such as "I found it cheaper elsewhere" "I've changed my mind and decided not to get this", "I wanted to give it as a gift but I've found out my friend actually already gotten one", or other similar reasons.)
Will I receive an order confirmation?
An order confirmation with order summary will be sent to you through email right after you have placed your order.
When will I receive my order?
We process your orders right after you have successfully placed your order. You can expect to receive your order within 10-15 days from the date of purchase. Most customers usually receive their orders within 14 days.
Your item may not be returned after 30 calendar days. A process of returning an item:
- make sure it meets the criteria for a valid return
- send us a message at firstname.lastname@example.org indicating the intent to return the item.
- photo of the item
- tags and labels attached
We will send a response to assist you in processing the return of the purchased item.
Packages sent out from our US fulfillment centers are returned to our Charlotte facility. Its address: 11201 Ed Brown Rd, Charlotte, North Carolina, 28273.
Meanwhile, packages sent out from our Europe location are automatically returned to our Europe fulfillment center. Its address: Lidostas parks, Marupes novads, Latvia LV-2167.
I received a damaged/ defective item, what should I do?
If the item you received is damaged/ defective, we are happy to send a replacement. Please notify us immediately at email@example.com We will contact you right away. We will need you to send us a photo of the item you received.
I received the wrong item, what should I do?
If the item you received is not what you originally ordered, we are happy to replace the items for you. Please notify us immediately at firstname.lastname@example.org so we can assist you promptly. We need you to send us a photo of the item received.
I received an incomplete order. What should I do?
Notify us immediately on email@example.com so we can assist you promptly. If your order is a part of a product or an item you will need to send us the photo of:
- the package notice attached to the packaging of the parcel - a piece of paper showing the delivery details
- the product packaging showing the product
Acceptable return reasons
Your return can only be approved based on the following reasons:
the product is damaged in delivery
the product does not function as described in its manufacturer specification
Incorrect/ wrong item
not the product the customer ordered, eg. wrong size, wrong color
Missing items/ parts
missing items/ parts as indicated in the packaging
Does not fit
a customer receives the size that was ordered but does not fit
the product does not match website specifications description or image